Last Updated: September 17, 2025

Welcome to Mobilephones Arena Kenya (the “Website”). These Terms and Conditions (the “Terms”) govern your use of the Website, including any purchases you make. By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use the Website.

1. General Conditions

• The Website is owned and operated by Mobilephones Arena Kenya, a business registered in Kenya.

• We reserve the right to change, modify, or update these Terms at any time without prior notice. Your continued use of the Website after any such changes constitutes your acceptance of the new Terms.

• You must be at least 18 years old or of the legal age of majority in Kenya to use this Website and make a purchase.

2. Products and Pricing

• We strive to provide accurate product descriptions and pricing information on the Website. However, we do not warrant that product descriptions, prices, or other content on the Website are accurate, complete, reliable, current, or error-free.

• All prices are in Kenya Shillings (KES) and are subject to change without notice.

• In the event a product is listed at an incorrect price due to a typographical error or an error in pricing information, we shall have the right to refuse or cancel any orders placed for the product listed at the incorrect price.

3. Ordering and Payment

• To place an order, you may be required to provide personal and payment details. You agree that all information you provide is accurate, complete, and current.

• We accept various payment methods, which will be specified on the Website.

• We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies in product or pricing information, or problems with payment processing.

4. Shipping and Delivery

• Shipping and delivery times are estimates only and are not guaranteed. We will make reasonable efforts to deliver your order within the specified timeframe.

• Risk of loss and title for items purchased from the Website pass to you upon our delivery to the carrier.

• We are not responsible for delays in shipping or delivery caused by events beyond our control, such as strikes, natural disasters, or other unforeseen circumstances.

5. Returns, Refunds, and Warranty

• Our Returns, Refunds, and Warranty policy is a separate document and is incorporated into these Terms by reference. Please refer to our dedicated [Return Policy](link to your return policy page) page for detailed information on how to handle returns, refunds, and warranty claims.

6. User Conduct

• You agree to use the Website only for lawful purposes and in a manner that does not infringe upon the rights of others or restrict or inhibit anyone else’s use and enjoyment of the Website.

• Prohibited activities include, but are not limited to:

  • Using the Website for any fraudulent or unlawful purpose.

  • Attempting to gain unauthorized access to our computer systems or the Website.

  • Interfering with the proper functioning of the Website.

  • Posting or transmitting any harmful, defamatory, or obscene material.

7. Intellectual Property

• All content on the Website, including text, graphics, logos, images, and software, is the property of Mobilephones Arena Kenya or its content suppliers and is protected by Kenyan and international copyright laws.

• You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Website without our express written permission.

8. Limitation of Liability

• To the fullest extent permitted by law, Mobilephones Arena Kenya, its directors, employees, and agents shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to, damages for loss of profits, goodwill, data, or other intangible losses, resulting from your use of or inability to use the Website.

• In no event shall our total liability to you for all damages, losses, and causes of action exceed the amount paid by you, if any, for accessing the Website or for the specific product that is the subject of the claim.

9. Governing Law

• These Terms shall be governed by and construed in accordance with the laws of the Republic of Kenya.

• Any dispute arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Kenya.

10. Contact Information

• For any questions or concerns regarding these Terms or the Website, please contact us at:

  • Email: sales@mobilephonesarenakenya.co.ke

  • Phone: +254700273116

  • Address: KTDA PLAZA Along Moi Avenue,  Ronald Ngala Junction 5th floor Unit 4