Important Disclaimer: This document is a simple, general-purpose template for a privacy policy. It is not legal advice. The information provided here is for informational purposes only and may not be suitable for your specific business. It is highly recommended that you consult with a legal professional in Kenya to create a comprehensive and legally binding privacy policy tailored to your specific e-commerce business, “Mobilephones Arena Kenya,” and in full compliance with the Data Protection Act, 2019 and its regulations.

Last Updated: September 17, 2025

1. Introduction

Welcome to Mobilephones Arena Kenya. We are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, mobilephonesarena.co.ke (the “Website”), or interact with us.

By using our Website, you consent to the collection and use of your personal data as described in this policy. This policy is governed by the Data Protection Act, 2019 of the Republic of Kenya.

2. Information We Collect

We collect various types of information from you to provide and improve our services.

a) Personal Data: This is information that can identify you as an individual. We may collect the following:

• Identity Data: Your full name, national ID or passport number, and date of birth.

• Contact Data: Your billing address, shipping address, email address, and phone number.

• Financial Data: Your payment details, such as credit/debit card information, M-Pesa account details, or other payment service information. We do not store full payment card details on our servers; they are processed securely by our trusted third-party payment gateways.

• Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us.

• Account Data: Your username and password for your account on our Website.

b) Non-Personal Data: We may also collect non-personal data that does not directly identify you. This may include:

• Technical Data: Your IP address, browser type and version, time zone setting, operating system, and platform.

• Usage Data: Information about how you use our Website, such as the pages you visit, the products you view, and the time you spend on the Website.

3. How We Collect Your Information

We collect your information in the following ways:

• Directly from You: When you register for an account, place an order, subscribe to our newsletter, or contact us via email or phone.

• Automated Technologies: As you interact with our Website, we may automatically collect technical and usage data using cookies and other similar technologies. Please refer to our separate [Cookie Policy](link to your cookie policy page) for more information.

• Third Parties: We may receive information about you from third-party service providers, such as payment processors, delivery partners, and analytics providers.

4. How We Use Your Information

We use your personal data for specified and legitimate purposes, including:

• To Process and Fulfill Orders: To process your purchases, confirm your order, and arrange for the delivery of products to you.

• To Provide Customer Service: To respond to your inquiries, complaints, and requests.

• To Manage Your Account: To create and manage your user account and provide you with access to our services.

• For Marketing and Communications: To send you promotional emails, newsletters, and updates about our products and services. You can opt out of these communications at any time.

• To Improve Our Website: To analyze how our Website is used and to improve its functionality, design, and content.

• For Legal Compliance: To comply with our legal obligations, resolve disputes, and enforce our agreements.

5. Sharing Your Personal Data

We do not sell, rent, or trade your personal data to third parties. We may share your information with trusted third parties only for the purposes outlined below:

• Service Providers: We share your data with third-party service providers who perform services on our behalf, such as payment processing, order fulfillment, delivery, and data analytics.

• Legal and Regulatory Authorities: We may disclose your information if required to do so by law or in response to a valid request by a government or law enforcement authority in Kenya.

• Business Transfers: In the event of a merger, acquisition, or sale of our business assets, your personal data may be transferred to the new owner.

6. Data Security

We have implemented appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration. These measures include using secure servers, data encryption, and access controls. While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure.

7. Your Rights

Under the Kenyan Data Protection Act, 2019, you have the following rights regarding your personal data:

• The Right to be Informed: You have the right to be informed about how your data is being collected and used.

• The Right to Access: You have the right to request a copy of the personal data we hold about you.

• The Right to Rectify: You have the right to request that we correct any inaccurate or incomplete data we have about you.

• The Right to Object: You have the right to object to the processing of your personal data, particularly for direct marketing purposes.

• The Right to Erasure (“Right to be Forgotten”): You have the right to request the deletion of your personal data, subject to certain exceptions (e.g., legal retention obligations).

• The Right to Data Portability: You have the right to request that we transfer your personal data to another data controller in a structured, commonly used, and machine-readable format.

• The Right to Withdraw Consent: You have the right to withdraw your consent to the processing of your data at any time.

To exercise any of these rights, please contact us using the details below.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including for satisfying any legal, accounting, or reporting requirements.

9. Minors

Our Website is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from minors. If you are a parent or guardian and believe we have collected personal data from your child, please contact us to request its deletion.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new policy on this page.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, or if you wish to exercise your rights, please contact us at:

• Email: sales@mobilephonesarenakenya.com

• Phone: +254700273116

• Address: KTDA Plaza Along Moi Avenue,  Ronald Ngala Junction 5th floor Unit 4

Dispute Resolution

If you believe that your data protection rights have been violated, you have the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC) in Kenya.